Right of Withdrawal

Last updated: 2026-07-18

This document is a template prepared for SHOPFILES LTD and should be reviewed by qualified legal counsel before going live.

Right of withdrawal for EU consumers

If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us — SHOPFILES LTD, [email protected] — of your decision by an unequivocal statement (e.g. an email). You may use the model withdrawal form below, but it is not obligatory.

Effects of withdrawal

If you withdraw, we shall reimburse all payments received from you without undue delay and no later than 14 days from the day we are informed, using the same means of payment you used, at no cost to you.

Early performance of digital services

If you expressly requested that the service begins before the end of the withdrawal period and acknowledged that you lose your right of withdrawal upon full performance of the contract, the right of withdrawal expires once the service has been fully performed. If you withdraw before full performance, you owe a proportionate amount for the services already provided.

Model withdrawal form

— To SHOPFILES LTD, [email protected]:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: …
— Ordered on (*)/received on (*): …
— Name and address of consumer(s), signature (only for paper), date.
(*) Delete as appropriate.

Business customers (B2B) are not covered by the statutory consumer right of withdrawal; cancellation terms in the Terms of Service apply.